Terms and Conditions of www.ebisu.ge

1. General Terms
1.1. www.ebisu.ge (hereinafter – the “Website”/“Application”) is an online retail platform operated by LLC “Ebisu Corporation” (ID: 405771053; legal/actual address: Georgia, Tbilisi, Saburtalo District, Mirian Mepe Street, N 101, Apt. 1, Petre Sarajishvili 11, Tbilisi, Georgia; e-mail address: contact@ebisu.ge; contact telephone: +995 593 756 615; hereinafter – the “Company”), through which the “User” is given the opportunity to search, view, and purchase products/services placed by the “Company” or any of its group companies.

1.2. The Website/Application Terms and Conditions (hereinafter – the “Terms and Conditions”) govern the relationship between the Website/Application owner and the person who wishes to register/login or is already registered on the Website/Application (hereinafter – the “User”).

1.3. Only a natural person (hereinafter – the “User”) has the right to register and use the services on the Website/Application.

1.4. The “User” registers on the Website/Application in accordance with these “Terms and Conditions.” Before registration, the User is obliged to familiarize himself/herself with the conditions set out therein. By clicking the registration confirmation button, the User confirms that he/she has read and agrees with these “Terms and Conditions” and other accompanying documentation, and thus accepts the rights and obligations provided herein.

1.5. The Website/Application displays the Company’s products/goods/services, and by placing an order, the “User” and the “Merchant” establish a contractual relationship, which is governed by these Terms and Conditions.

1.6. The Company conducts its relationship with the User on the basis of the Georgian Law on Electronic Commerce, the Georgian Law on Personal Data Protection, and the Georgian Law on Consumer Rights Protection, and fully adheres to a culture of respect for the User. The Company strictly prohibits any type of discrimination in consumer relationships.

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2. Definitions
For the purposes of these Terms and Conditions, the following definitions apply unless the context clearly indicates otherwise:

• “Website” – www.ebisu.ge, the site of LLC Ebisu Corporation, through which the User can order and receive the Company’s goods/services;
• “Website/Application Owner”/“Company” – LLC “Ebisu Corporation” (ID: 405771053; legal address: Tbilisi, Saburtalo District, Mirian Mepe Street, N 101, Apt. 1.);
• “Merchant” – a subsidiary/affiliated company of LLC “Ebisu Corporation,” which sells online using the Company’s Website/Application. Detailed information about each Merchant is indicated in the product/service description posted on the Website/Application;
• “User” – a citizen of Georgia or a non-resident natural person who meets the requirements of these Terms and Conditions, registers on the Website/Application, and wishes to receive the offered goods/services from the Merchant via the platform, or who purchases or subsequently uses goods/services primarily for personal consumption and not for trade, business, craft, or professional activity;
• “Data Subject” – any natural person whose data is processed by LLC “Ebisu Corporation” or any of its group companies;
• “Personal Data” – any information related to an identified or identifiable natural person. A natural person is identifiable when he/she can be identified directly or indirectly, including by name, surname, ID number, geolocation data, electronic communication identifiers, physical, physiological, psychological, genetic, economic, cultural, or social characteristics;
• “Data Processing” – any operation performed on data, including collection, retrieval, access, photographing, video/audio monitoring, organizing, grouping, interconnection, storage, modification, recovery, extraction, use, blocking, deletion, destruction, or disclosure through transmission, publication, distribution, or other forms of access;
• “Direct Marketing” – direct provision of information to a data subject by phone, mail, e-mail, or other electronic means for the purpose of forming, maintaining, realizing, or supporting interest in a natural/legal person, goods, services, works, initiatives, as well as image or social topics;
• “Account” – a User’s account registered via the Website/Application;
• “Authorization” – access by the User to his/her personal account via universal identifiers;
• “Validation” – the User’s indication of the phone number and personal number during registration/authorization, which must also match the Company’s accounting system;
• “Distance Contract”/“Electronic Contract” – a contract concluded between the User and the Merchant through remote communication means, which does not require their physical presence, and to which these Terms and Conditions fully apply;
• “Platform” – the platform operated by LLC “Ebisu Corporation.”

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3. Registration, Authorization, and Validation Terms
3.1. The User may browse products/services on the Website without registration but with limited functionality. For full use, registration is required to open a personal account. Registration on the Website automatically registers the person in the Application and vice versa.

3.2. Registration is available to both citizens of Georgia and non-resident individuals. Registration is free of charge.

3.3. During registration, the User provides the following personal details:
1. Residency status (required only during Website registration);
2. First name (mandatory);
3. Last name (mandatory);
4. Personal ID number (optional);
5. E-mail address (mandatory);
6. Mobile phone number (mandatory);
7. Password.

3.4. After entering the data, the User must agree to these Terms and Conditions by pressing “I agree to the terms” and then “Confirm.” An e-mail activation (OTP verification) follows, where a six-digit code is sent to the User’s e-mail. Entering the code completes registration and grants login access.

3.5. Registered Users can log in using their e-mail/phone number and password.

3.6. The User, as a personal data subject, may additionally consent to the processing of personal data for direct marketing purposes.

3.7. Registered Users may save their bank card data in the Website/Application for future payments.

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4. Ordering Goods/Services
4.1. Through the Website/Application, the User may purchase any type of product offered by the Merchant and available on the Company’s Website/Application at the time of order.
4.2. The User acknowledges that the products displayed on the Website/Application may include goods not yet in Georgia and that, upon the User’s order, the Merchant may have to order such goods.
4.3. Each product description on the Website/Application specifies the product’s characteristics, information about the Merchant, the price, main and additional costs (including transport, delivery, installation, etc., if any), enabling the User to make an informed choice.
4.4. To place an order, the User must add goods to the cart (without reservation) and, upon payment, finalize the purchase.
4.5. The delivery location is selected by the User. If the Merchant provides delivery across Georgia, the delivery fee (if payable by the User) is indicated in the order form, and the User is informed in advance.
4.6. The User must pay the purchase/service price in advance via non-cash payment or installment. Upon completion, the Company reflects/acknowledges the order completion in the Website/Application.
4.7. The Merchant’s obligation to deliver and transfer ownership of the goods to the User arises only after the User fully pays the purchase price.
4.9. Upon delivery, the risk of accidental loss or damage to the goods passes to the User. If the goods are shipped via a carrier at the User’s request, the risk transfers to the User once the goods are handed over to the carrier.
4.10. If the Merchant delivers the goods to the User’s address and the User is not present, the Merchant will store the goods at its location for no more than one month. If the User does not collect within this period, the payment will be refunded (minus delivery costs), and the goods will return to sale.
4.11. Rules for return/exchange of goods are provided on the Returns Policy page.

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5. Receipt and Inspection of Goods
5.1. The Merchant is obliged to deliver goods in material and legal conformity.
5.2. Goods are materially sound if of agreed quality, and legally sound if not subject to seizure, encumbrance, or third-party claims.
5.3. The User checks goods upon delivery or collection at the Merchant’s location.
5.4. The User must:
- Not accept deliveries with damaged packaging and notify the Merchant immediately;
- Verify condition;
- Check item quantity before acceptance;
- Verify goods match the order.
5.5. If goods or packaging are damaged, fewer than ordered, or incorrect, the User must refuse and notify the Merchant immediately. Failure to do so releases the Merchant from responsibility.
5.6. If goods are defective, the Merchant must repair, replace, or refund.

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6. Warranty
6.1. Warranty conditions are specified individually in product descriptions.
6.2. Warranty applies only in Georgia.
6.3. If a defect arises during the warranty, the User may request repair, replacement, price reduction/refund, or contract termination.
6.4. Repair/replacement must be within a reasonable time without significant inconvenience.
6.5. The Merchant bears all costs of repair/replacement.
6.6. The User cannot terminate the contract if the defect is minor.

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7. User Declarations and Warranties
7.1. By agreeing, the User declares that:
- He/she is over 18, fully capable, not under influence, and not subject to duress or unlawful pressure;
- Has authority to perform obligations;
- Has read and accepts the Terms;
- Provided accurate data;
- Is not engaged in illegal activity (including money laundering, arms trade, terrorism);
- Will act in good faith and provide true information;
- Authorizes processing of his/her personal data for service efficiency;
- Breach entitles the Company to terminate services.

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8. Rights and Obligations of the Parties
8.1. Company rights:
- Unilaterally amend Terms and publish updated version;
- Suspend access in case of problems, errors, or unlawful activity;
- Monitor all actions and block violators;
- Block accounts if false/unauthorized data used.
8.2. User obligations:
- Provide accurate data and be responsible for false info;
- Not disclose login password;
- Change password and notify Company if compromised;
- Keep account info updated;
- Comply with Terms.
8.3. User rights:
- Update registered data anytime.

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9. Personal Data Processing/Protection
9.1. The Company ensures processing/protection of User data under Georgian law.
9.2. Data is processed for: registration, order fulfillment, marketing (if consented).
9.3. Processing grounds: User consent, legal obligations.
9.4. By registering, User consents to processing/storing data.
9.5–9.15. Data subject rights include: request confirmation, access, correction, deletion, restriction, objection, and blocking of data within specified deadlines. The Company must comply within 10 days (extendable by 10 with justification). Users can withdraw consent for marketing, and Company must comply within 7 days.

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10. Final Provisions
10.1. Georgian law applies. Invalidity of any clause does not affect the rest.
10.2. Disputes resolved by negotiation, otherwise by Tbilisi City Court.
10.3. Complaints may be oral (hotline) or written (address/email).
10.4. The Company must respond within 30 days using the same communication channel.
10.5. Users may also appeal to the National Competition Agency, without prejudice to court rights.